Service Terms & Conditions.
Starting Projects
To start off a project with Archmage Industrious, we will provide you with a quote for the job including a development timeline, if you agree to it, we request a partial payment via a digital invoice to be paid to kick off development. This partial payment is usually 30% – 40% of the total project amount.
Customer Complaints
Customer complaints can be lodged via our official email and phone number, for any reason that the customer deems necessary.
Please send your complaints to the following email & phone.
+92-321-338-5508
Processing Customer Complaints
We review customer complaints the day they are recieved and based on the nature of the complaint, we rectify the issue that day, that week or that month, depending on the nature of rectification involved.
If the customer requests a refund on the partial advance amount paid, or the full project fee paid, we review the request and process the refund in the next 30 to 90 day cycle, this is due to funds being in circulation at all times and not being on hand for us to refund right away.
Upon requesting the refund, the customer is no longer the legal owner of the digital product or service developed for them by Archmage Industrious.
For any further queries you might have, feel free to reach us via the contact section on this site, or email us on saad@mage-io.com
